About us

Service Officer (Food & Beverage)

General Internship Information

  • Business Area: Hospitality
  • Location: Hangzhou
  • Duration: 3 months - 12 months
  • Allowance: 3,000.00 CNY
  • Other benefits:
  • Reference: 1268

Daily Tasks

Effectively manages the F&B Service Operations by ensuring the following: 

- Adhere to opening/closing procedures, and bill paying procedures.
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc.
- Personally meet and farewell a minimum of 80% of your customers.
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.
- Manage special event concepts.
- Conduct competitor analysis.
- Create positive publicity opportunities.
- Manage customer database and utilise effectively.
- Up-sell property facilities.
- Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.
- Forecasting.
- Stock control.
- Analyse Food and Beverage statistics through point of sale system.


Requirements

- Good personality
- 
Self-motivated and highly energetic

- Strong communication skills, good at handling guests’ request and complaints in English (Chinese is a plus)

- Good command of Word, Excel and PowerPoint 

- Familiar with service standards of operational departments


Additional Information

Operating as a global real estate services company, the company's main line of business include short and long stay housing and providing furnished corporate apartments and residences. The company provides relocation services, consulting, housekeeping, and real estate needs.


Company Description

Operating as a global real estate services company, the company's main line of business include short and long stay housing and providing furnished corporate apartments and residences. The company provides relocation services, consulting, housekeeping, and real estate needs.


CONTACT US

If you have any questions about our program, please feel free to contact us!

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