VPN Support Intern - Position Filled


General Internship Information
Business Area: 
IT
Duration: 
2 - 6 months
Allowance: 
mobile phone allowance + lunch allowance + sales commission (% depending on the product)
Location: 
Shanghai
Daily tasks: 

As support intern, you will provide customer and technical support to VPN clients, ensuring a high level of service and customer satisfaction for VPN clientele.

Your goals will be to:

- Maintain and update support documentation as needed

- Increase visibility of the VPN product at networking events

Your tasks will include, but are not limited to:

·       Smoothing customer account creation (VPN Cash subscribers, PayPal issues)

·       Responding to support requests in a timely and efficient manner

·       Representing the VPN brand at various networking events

·       Monitoring & providing insight about the VPN on technical support forums

·       Maintaining customer instructions and internal work processes

 

·       Suggesting ways to improve the customer experience

Requirements: 

·       Fluent in English (conversational)

·       Any other language is a plus

·       Interest in social media (aps, social networks, etc)

·       Interest in learning about the Shanghai (expat) community

·       Analytical mindset

·       Outgoing and sales-oriented

·       Open-minded and curious

·       Previous experience abroad highly preferred

·       Basic computer knowledge

Remarks: 

·       You will report to the Software Development/VPN Manager

·       You will receive in-house training about the company and product

·       This will be a great opportunity to meet people and discover Shanghai

Company description: 

This is a software development company focused on creating awareness through technology. 

Ref: 
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